IT Support, Maintenance & DevOps
Day-two operations: managed support, patching, monitoring, and continuous-delivery pipelines for systems we built or systems you inherited. Tiered support with documented response and resolution times.
- UNSPSC
- 81112000
- Computer Services — Maintenance and Support
- GSIN
- D301
- ADP Services — Maintenance Services
- Procurement type
- Services
Scope
- Tier 1–3 application and infrastructure support
- Patch and release management with change-control records
- CI/CD pipeline build-out and ongoing maintenance
- Performance monitoring and capacity planning
Deliverables
- Support contract with defined response and resolution targets
- Monthly availability and incident reports
- Quarterly improvement reviews
Fixed scope, milestone-based, no surprise change orders.
Every service line is delivered against a written SOW with named milestones, acceptance criteria, and a fixed price for the agreed scope. Change requests are scoped and priced in writing before any work proceeds.
Hand-off documentation is included in every engagement: architecture diagrams, runbooks, named contacts, and where applicable source-code escrow. We treat hand-off as a deliverable, not an afterthought.
Often scoped together with IT Support & DevOps
Custom Software & SaaS Development
Tailored business applications, internal tools, and SaaS platforms for departments and agencies that need software built around the workflow — not the other way around.
Cloud Migration & Managed Cloud
Lift-and-shift, re-platform, or greenfield deployment to Azure, AWS, or sovereign Canadian cloud — with managed support afterwards. We are pragmatic about hybrid; not every workload belongs in the cloud.