Operations and incident-reporting platform for licensed security operations
ClientCanadian licensed private security and guarding services operator
Built an operations platform — schedule, deployment, and incident-reporting in one application — used daily by guards, supervisors, and operations management at a Canadian licensed private-security operator.
Replaced spreadsheets, paper, and group chats with a single role-based application
Incident reports completed and submitted before guards leave the post
Operations management has live visibility into who is where and what is happening
Challenge
The client was running scheduling, deployment, and incident reporting through a mix of spreadsheets, WhatsApp, and paper. Reporting lag sometimes exceeded a shift, supervisors had no real-time picture, and audit trails were patchy.
Approach
- Field interviews with guards, supervisors, and operations to understand the actual workflow
- Mobile-first web application — intentionally not a native app — so guards on shift can use it on whatever device they have
- Structured incident reporting with required fields, photo attachments, and timestamped state changes
- Operations dashboard with live deployment view and historical reporting
Result
- Incident reporting now happens in real time instead of at end of shift
- Operations has a live operating picture across all active deployments
- Defensible audit trail for client and licensing reporting
This work sits in the Defense & Public-Safety pillar. The underlying primitives — structured incident reporting, role-based access, defensible audit trail, field-deployable on any device — are deliverable to public-safety and defense logistics programs under D304 / 81101500.
Named client references available under NDA to qualified contracting officers and prime contractors on request.