Electronic ticket-submission portal handling thousands of cases per month
Client Alberta-based legal-services firm specializing in traffic-violation case management
Built a secure, full-stack electronic submission portal that replaced a paper-and-email intake process with a workflow-driven application scaling with caseload across an Alberta legal-services practice.
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Replaced manual intake with an electronic submission flow handling thousands of cases monthly
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Reduced average case-intake time from 25 minutes to under 4 minutes
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Audit trail covers every state change for evidentiary review
Challenge
The client was processing case intake by email and paper. Volume was overwhelming the operations team, document tracking was inconsistent, and there was no audit trail for case state changes — a real problem for a regulated legal practice.
Approach
- Workflow design with the operations team to model the actual case lifecycle, including edge cases nobody had documented
- Full-stack web portal built on .NET 8 with role-based access for clients, paralegals, and lawyers
- Document management with virus scanning, retention policy, and per-record access logging
- Azure deployment with Front Door, App Service, and managed SQL — with the entire stack residing in Canadian regions
Result
- Caseload scaled approximately 3x with no proportional increase in operations headcount
- Audit log produces a defensible record of who saw and changed what, when
- Application has run with above 99.9% availability since launch
The same primitives — secure intake, role-segregated workflow, complete audit trail, Canadian-resident hosting — are deliverable to provincial and federal public-safety and justice programs under a Services Tied to Goods or Services contract on the appropriate UNSPSC code.
Named client references available under NDA to qualified contracting officers and prime contractors on request.